Our shoes are available for purchase by business entities and academic institutions only. We do not currently sell to individuals. To set up an account or for a dealer near you, please contact us.

You can also download an order form, fill it out, and mail it back with your payment.

Minimums - There are no minimums. Gateway packs in 12 pair cases and encourages orders in multiples of 12. You can mix sizes, styles, and colors in any case. However, if your order is not divisible by 12, there is a SHORT PACK PREMIUM CHARGE of $2.25 per pair for each pair in the last case. Example : order for 15 pairs = 1 complete case of 12 pairs + 3 pairs @ $2.25 per pair = $6.75 short pack premium.

Shipping and Handling – Gateway uses UPS and FedEx for the majority of its shipping. Please call 800-539-6063 for the cost of shipping your order. Please note that rural area and residential surcharges will apply to applicable shipments. There will be fuel surcharge added to all orders based on the number of cartons shipped.

Payment – FULL PAYMENT MUST BE RECEIVED PRIOR TO SHIPMENT. We cannot process your order without full payment. Payment can be in the form of check (corporate or personal), money order, cashiers check, or bank wire transfer (please do not send cash). Credit card (MasterCard, Visa, American Express, and Discover) payment will be acceptied for existing customers in good standing only. COD orders are accepted to business addresses only for $11.00 per carton (NOTE: New customers are required to use Guaranteed Funds COD for their first order.) Please make all payments to: GATEWAY SHOES, 910 Kehrs Mill Road, Suite 112, Ballwin, Missouri 63011-2404 USA.

Sales Tax – Missouri residents must add 6.975% state sales tax on all non-freight items purchased unless your order is accompanied with a Missouri sales tax exemption certificate for our files.

Pricing – All of our prices are subject to change without notice. All orders are FOB our factory in Dexter, Missouri. For orders shipping outside the continental United States, the customer will be responsible for all shipping charges, duties, and brokerage fees (there will be no free shipping offer for these orders). All jumbo size tuxedo shoes (Sz 13-16) are +$2.00 per pair.

Returns / Exchanges – Customer satisfaction is our aim. If for any reason you are not satisfied with the product, please return any UNWORN shoes within 5 days of receipt for a replacement or refund. Please call 800-539-6063 to receive a return authorization number (RA#). Shoes returned for any reason must NOT have been worn. The customer is responsible for all shipping charges and a $15.00 per shipment restocking fee. All returns must have the RA# on the outside of each shipping carton. ANY RETURNS OR EXCHANGES WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED.

Backorders – We appreciate your desire to receive your order complete. If we need to back order, we will promptly notify you of the new completion date. Our busiest shipping months are March, April and May. At these times, orders are subject to delays. Orders received June-February are normally processed and shipped within 24 hours of receipt. AVOID DELAYS AND ORDER EARLY!!

Damage / Shipping discrepancies – Please open and check your order immediately. If there is a problem, we must be notified within 5 days of receipt. Keep all original shipping cartons and packing materials. Please advise us of all shipping problems so we can assist in whatever way possible.

Samples and Special Orders – Are available upon receipt of full payment. Samples may be returned for refund within two (2) weeks providing the shoes are not worn. Customer is responsible for all shipping charges. CALL FOR DETAILS on special colors, styles, and other manufactured features.